Help Center

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Local orders take 1-2 business days to be delivered to you.
• International orders take 7-15 business days to be delivered via Emirates Post.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders within UAE will have free shipping.
  
• International Orders will be around 30% of item value. 

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
• Cash on Delivery is available within the UAE.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

Cancellation policy: We understand that unplanned issues can come up and you may need to cancel your order. We request you to get in touch as soon as possible so we can pause the delivery and provide you a refund.

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be  unused, undamaged and accompanied by proof of purchase.
• For returns, please email info@nightskyauto.org  with the subject 'Returns' and include your order number, name and the reason for the return or simply contact us on 00971508074410.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package as soon as possible.

Our support team is always happy to guide you at any step!

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.